Q
1. How can I edit my profile?
A
Simply click the
Edit Profile tab under My Page.
On this page, there are spaces to enter any information you might want to share with
other Stickam users. You can also use the Stickam Profile Editor to upload background
images and change the color and design of your profile page.
Q
2. How can I embed a widget on my Profile page?
A
Stickam allows you to embed HTML code for widgets on to your profile page.
Just click, Edit Profile, and enter your code into the General Information box.
You may enter HTML/CSS. JavaScript is not allowed.
Q
3. When I try to add an HTML Widget to my profile it says ‘invalid_tag’.
A
For security reasons we have a list of approved profile widgets.
If the widget you would like to add to your profile is not working, please contact
support
here and provide us information
about the widget you are trying to embed.
Q
4. Can I add RSS to my Stickam Profile?
A
Yes. For more information check out this
help page.
Q
5. How do I change my email address?
A
For security reasons we don't allow users to change their email automatically.
You can contact support
here. Verify the name, email
and username currently on the account. Please provide us with any corrected
information you have and we will make those changes for you..
Q
6. How do I change my password?
A
Log in to Stickam. Click on
Edit Profile
and under the ‘My Stickam Account’ tab is the option to change your password.
Q
7. What if I lost my password?
A
Click on
Forgot your password?
on the login page and enter your e-mail address, then click "Submit". Your password will be
emailed to you. If you do not receive your new password, check your junk mail folder.
If it’s not there, then you can contact support
here.
Q
8. How can I upload media?
A
Clicking
Edit Media will
bring up the options to upload images, videos and audio. You can also record videos
directly to your profile, organize your media into playlists and delete unwanted media.
Q
9. Which image formats does Stickam support?
A
The supported image formats are JPEG (.jpg) and GIF (.gif). Animated
GIF files will only display the first frame.
Q
10. Which video formats does Stickam support?
A
The supported video formats are AVI, MOV, WMV, 3GP, and MPEG.
Q
11. Which audio formats does Stickam support?
A
The supported audio formats are MP3 and WAV.
Q
12. Can I record clips directly from Stickam?
A
Yes you can. Go to your
Edit Videos
page and click on the "Record Video" button on the right. Videos recorded using
this function will automatically be uploaded to the video gallery page on your
profile. You can also record while you are Live. Simply hit the record button
to begin recording your live stream. If you want to record your show to your
hard drive, you can try a webcam program such as Webcammax or AMCAP. You may have
to try different programs to find one that is right for you.
Q
13. What privacy options are available for my profile?
A
Please click
here to
find how to set your privacy and security settings.
Q
14. What is the difference between a User Name and a Stream Title?
A
Your user name is the unique name chosen by you that appears in the URL of your Stickam
Profile page. http://www.stickam.com/[username]. Your user name is made up of alphanumeric
characters and underscores (_) only and cannot be changed. Your display name or stream
title is the name chosen by you that appears when you go live or join a chatroom and can
be made up of alphanumeric characters spaces or symbols. Your display name does not have
to be unique. To Change your Stream Title, click Edit Profile and choose the My Stickam
Account tab.
Q
15. How do I delete my account?
A
Go to your "My Stickam Account" section of the Edit Profile Page. At the
bottom of this page, there is a link to
delete your account.
Q
16. How do I reactivate my account?
A
Go to
Reactivate Account page and submit the email you used to sign up to Stickam with
a new activation link will be emailed to you to re-activate your account.
Q
17. How do I use Facebook Connect?
A
When you join Stickam through Facebook, your activation link is sent to your
Facebook notifications. Check your notifications to activate your account.
Enter your email and desired password. Once your account has been activated
you can use your email to login to Stickam. If you are unable to activate your
Stickam account, contact Stickam support.
Q
18. How do I turn off Alerts and Notifications?
A
To adjust your Notifications: Click on Edit Preferences and scroll down to Email
Notifications and Alerts to adjust your notification options.
To adjust your Subscription Alerts: Click on the Subscription Settings Tab to
Adjust your Calendar Event Alerts and Live Alerts.
Q
19. How do I upload a Profile Banner?
A
In order to have a profile banner you must have a Stickam Show profile.
Once you have changed your profile category to a show profile, Click "Edit Profile"
A new "Upload Banner" tab will be available. Upload a Jpeg banner image.
Image should be 960 pixels wide or less to display properly. For more information on
Stickam Show Accounts, Check here:
Shows_Channels