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Stickam FAQ
Stickam FAQ
Introduction
Q
1. What is Stickam?
A
Stickam is a free service that allows you to stream live video over the internet. There is nothing to download and Stickam is 100% free.
Q
2. What are the system requirements to use Stickam?
A
An internet connection and a browser with the most recent version of Macromedia Flash Player installed. DSL or T1 broadband is not required, but it is strongly recommended.
Q
3. How do I create an account?
A
Click “Sign Up” at the top of the page. Please provide us with your desired username, a valid email address, and your date of birth. You must be at least 14 years of age or older to sign up for Stickam. We will send a confirmation message to your email. Please click on the activation link in this email to activate your account.
Q
4. I want my friends to check me out when I'm live. Would I be able to add my Stickam player to my personal website and/or blog?
A
You can add your player to any of your personal sites by grabbing your player's embed code from the "My Stickam Profile Player" section on your My Page.
Q
5. What are the dimensions of the Stickam player?
A
The Stickam player is currently available in several different sizes ranging from: 160x160, to 820x490. You can check here to find the right player for your needs.
Q
6. If I have a Stickam player on my web site, will I be using my own bandwidth?
A
No, that is the beauty of Stickam... now you can broadcast your live feed without worrying about using up your own bandwidth resources.
Q
7. How do I advertise on Stickam?
A
We have recently added advertising to Stickam. Full details on how 3rd parties can advertise on the site are available here.
Q
8. Where can I download the Stickam logo?
A
You have our permission to link to the pages on Stickam.com. To use the Stickam logo, please click here to read our terms and download the graphics.
Q
9. Can I get a job at Stickam?
A
You can check any current job listings here.
Account & Profile
Q
1. How can I edit my profile?
A
Simply click the Edit Profile tab under My Page. On this page, there are spaces to enter any information you might want to share with other Stickam users. You can also use the Stickam Profile Editor to upload background images and change the color and design of your profile page.
Q
2. What is the difference between a user name and a display name?
A
Your user name is the unique name chosen by you that appears in the URL of your Stickam Profile page. http://www.stickam.com/[username]. Your user name is made up of alphanumeric characters and underscores (_) only and cannot be changed. Your display name is the name chosen by you that appears when you go live or join a chatroom and can be made up of alphanumeric characters spaces or symbols. Your display name does not have to be unique.
Q
3. How do I change my password?
A
Log in to Stickam. Click on "Edit Profile" and under the ‘My Stickam Account’ tab is the option to change your password.
Q
4. What if I lost my password?
A
Click on "Forgot your password?" link on the login page and enter your e-mail address, then click "Submit". Your password will be emailed to you. If you do not receive your new password, check your junk mail folder. If it’s not there, then you can contact support here.
Q
5. How do I change my email address?
A
For security reasons we don't allow users to change their email automatically. You can contact support here.
Q
6. How can I upload media?
A
Clicking the “Edit Media” tab will bring up the options to upload images, videos and audio.
Q
7. Which image formats does Stickam support?
A
The supported image formats are JPEG (.jpg) and GIF (.gif). Animated GIF files will only display the first frame.
Q
8. Which video formats does Stickam support?
A
The supported video formats are AVI, MOV, WMV, 3GP, and MPEG
Q
9. Which audio formats does Stickam support?
A
The supported audio formats are MP3 and WAV.
Q
10. Can I record clips directly from Stickam?
A
Yes you can. Go to your "Edit Videos" page and click on the "Record Video" button on the right. Videos recorded using this function will automatically be uploaded to the video gallery page on your profile. You can also record while you are Live. Simply hit the record button to begin recording your live stream.
Q
11. What privacy options are available for my profile?
A
Please click here to find how to set your privacy and security settings.
Q
12. How do I delete my account?
A
Go to your "My Stickam Account" section of the Edit Profile page. At the bottom of this page, there is a link to delete your account.
Q
13. How do I reactivate my account?
A
Go to Reactivate Account page and submit the email you used to sign up to Stickam with. A new activation link will be emailed to you to re-activate your account.
Go Live
Q
1. Are there rules and restrictions on streaming videos and music and/or broadcasting live?
A
Yes, there are strict restrictions on the material you stream. Please read our Terms of Service for details.
Q
2. How do I know when someone is watching me?
A
If a visitor is viewing your web cam, you will see the number of viewers to the right of the yellow "lurker" icon above the list of people in your host chat. If the visitor has entered chat mode, you will see the name of the person on the right-hand side of the chat box.
Q
3. How many people can I chat with at the same time on my Stickam player?
A
You have no limit on the number of people you can chat with in a Stickam live room; however, you are limited to 6 guest video spots.
Q
4. What is the difference between "live" and "online"?
A
When you are logged into your account, you are considered "Online". You are considered "Live" when you start your host chat by hitting the "Go Live" button above the navigation bar or on your My Page.
Q
5. What other languages are supported on Stickam chat?
A
Stickam supports Unicode text encoding to use multilingual text.
Q
6. How can I modify the images that I’m streaming?
A
There are many third party camera utilities available for download on the internet. Some of the programs our members use include Manycam, Camtwist, Webcam Max, and Fix8. Stickam makes no claims as to the compatibility of your system with any of these programs and you should try to find one that works best for you.
Q
7. How do I adjust the settings in my live room?
A
Click settings above your live feed to open the menu. In the menu, you can adjust your privacy settings, microphone, instant messages, and video size.
Troubleshoot Issues
Q
1. I can't log in. What should I do?
A
Check to make sure you have the right password. (Password is case sensitive, so check Caps Lock.) If the problem still persists, try deleting your cookies and temporary Internet files; also close and re-launch your browser, or try a different browser and make sure you have the most recent version of Flash and of your browser. Make sure you are set up to accept cookies from our site. You can also try accessing Stickam from a different computer and see if you still have this issue. If this does not resolve the problem, you can contact support here.
Q
2. The video screen is all black and doesn’t show anything. What should I do?
A

Please check the setting of your Flash plug-in.
1. If you are on a PC: Right-click anywhere on the Stickam Host Chat Interface. If you are on MAC: press "CNTRL" and click anywhere on the Stickam Host Chat Interface.
2. Choose "Setting...".
3. A small dialog window will appear. Check "Allow" and "Remember" and the click "Close". View detailed instructions here.

Q
3. My video screen isn’t showing anything but I hear noise. What should I do?
A

There may be a conflict among the devices that are connected to your computer. If the driver software of your camera is working properly and recognized by your computer, then check to see if there's any conflict among the devices. In many cases, computers with TV tuners have this kind of problem.
1. Right-click on "My Computer" and then choose "Property".
2. Click on the Hardware tab. Open "Device Manager".
3. Look to see if there's any conflict among devices.
4. Disable the device that is causing the trouble.
* Also you may want to close some communication software, such as Windows NetMeeting.

Q
4. What else should I check?
A
Please enable Cookies and JavaScript. Also, set your browser security level to “Medium" level or lower. If you use a pop-up or AD blocker, please disable it if you are still having problems. A Firewall may also block the connection depending on the setting. If you have a problem while using the video chat, close any other applications to free up more system resources.
Q
5. How do I configure my Mac iSight camera settings to be compatible with Stickam?
A
Refer to the following Staff Blog post. It explains how to configure your flash settings for use of the iSight camera.
Q
6. I keep getting logged out of Stickam, how do I fix this?
A
If you Click the "Remember Me" box before logging in you will remain logged into the site for one week.  Please be aware, our session time otherwise is 15 minutes. If you are still having issues, please check your cookie settings on your web browser and make sure that you have enabled cookie storage for a suggested 15 minutes plus. ex: How to Enable Cookies If you have trouble configuring this, try a keyword search for "Browser Cookies" in any search engine.
Q
7. What if I don't receive my confirmation e-mail to activate or re-activate my account?
A
Please make sure to check your spam e-mail folder first. Then click here to request your confirmation e-mail to be sent again. If this does not solve the problem, then contact support here.
Q
8. I can’t use Stickam through the LAN in my office. What should I do/
A
If your company's LAN provides you a "Private IP Address", then you won’t be able to use Stickam at work unless you can provide an internet connection with a global IP address. It is also recommended you have port 1935 open.
Q
9. I uploaded a media file but it is not showing up. What should I do?
A
Please allow some time for the system to update your media file(s). File uploading could sometimes take as long as 15 minutes, depending on the size of the file. If the problem persists, try saving the file in another format and uploading again. If your file is stuck on ‘Processing’ for more than 5 minutes, please delete it and try uploading it again
Q
10. How do I report an error?
A
If you consistently keep receiving an error message and cannot resolve the issue, please contact us here so that we can help you find a solution for your problem. Please include in your email: your username, the actual error number and error message, and a link to the page you have received the error.
Q
11. I get a message saying, “You have been banned 1016”. What does that mean?
A
This message shows up when you have been banned or kicked from a chatroom by the room’s moderator or when you are banned from Stickam by an Administrator. Check your profile URL www.stickam.com/[username] and see if your profile is still visible. If it is, wait 24 hours and try to access Stickam again. If you still see this error message after 24 hours, contact support here. For more information about our Abuse Policy, please read the Abuse FAQ here.
Stickam Abuse
Q
1. I see abuse! What should I do?
A
Click the red flag on the live feed. The flag generates a screen capture for our staff to review. You can also send us an abuse report here.
Q
2. Somebody flagged me, will I get banned?
A
Our monitor staff reviews each flag and takes the appropriate action based on what the flag video shows. Only those violating the Stickam Terms of Service will be banned.
Q
3. Where can I report copyright infringements?
A

If you have any evidence, know, or have a good-faith belief that your rights have been violated and you want AVC to delete, edit, or disable the material in question, you must provide us with the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed;
(b) identification of the copyrighted work claimed to have been infringed;
(c) identification of the material that is claimed to be infringing and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material such as the URL or other specific location;
(d) information reasonably sufficient to permit us to contact you, such as an address, telephone number, or e-mail address;
(e) a statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
(f) a statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
For this notification to be effective, you must provide it to AVC’s designated Agent for Notice of Claimed Infringement. AVC’s agent designated to receive notice of claims of copyright or other intellectual property infringement can be contacted as follows:

By mail to: Copyright Agent Advanced Video Communications, Inc. 633 West 5th Street, Suite 6800 Los Angeles, California 90071 Or by email to: copyright@stickam.com

Q
4. Somebody is harassing me, what can I do about it?
A

First of all, stop any form of contact with that person. Ignoring the person is probably the best way to have that person stop harassing you. If the harassment is occurring during your own host chat session, you have the option to kick or ban the user from your room by clicking their username from the list and selecting the form of action you want to take. You can also adjust your privacy settings using the instructions listed here.

If this person continues with his or her actions or makes any threats please contact your local law enforcement immediately, and contact us so that we can take appropriate action against the harassing member.

Q
5. How do I report inappropriate content?
A
Please report any inappropriate content to abuse report form.  If the user is appearing nude on camera you can click the red flag icon in the upper left corner of the users screen to Flag the user which automatically sends a video to abuse.
Q
6. Why was I kicked from a chat room? I wasn’t doing anything wrong.
A
Our chatrooms have been designed so that those users who host them and the people they make moderators have the ability to remove anyone from their room for any reason. Any Stickam user can create and host a room. If you are having an issue with a particular moderator in a chatroom, contact the room owner and let them know what the problem is.
Q
7. I get a message saying, “You have been banned 1016”. What does that mean?
A
This message shows up when you have been banned or kicked from a chat room by the room moderator or when you are banned from Stickam by an Administrator. Check your profile URL www.stickam.com/[username] and see if your profile is still visible. If it is, wait 24 hours and try to access Stickam again. If you still see this error message after 24 hours, you can contact Stickam support here.
Q
8. Why was I Banned?
A
Users are banned for violating the Stickam Terms of Service. When you are banned, your profile is deleted and an email is sent to you stating the reason. Some common reasons for being banned include nudity, harassment, displaying offensive material or being below our minimum age requirement. Any user can ban another user from their personal chatroom. You can be banned from Stickam only by a Stickam Administrator. If you have any questions regarding your ban you can contact Stickam Abuse
Q
9. What is a Stickam Administrator?
A
Stickam Administrators are our staff members who monitor the site for security and to provide user support. The Stickam Administrator can be identified by the Stickam icon when they are in a chatroom. If you see someone pretending to be a Stickam Administrator, please flag them and send us an abuse report here.
Q
10. Parental Control Protections
A
Stickam is concerned about the safety and privacy of all of the members of our community, especially minors; however, it is important to keep in mind that Stickam is intended for broad general use and some users may consider some content available on Stickam is offensive, indecent or objectionable. AVC can not be held responsible for any content Posted by Stickam users. While Stickam has established rules keeping children under the age of 14 from becoming a member, it is easy for children to lie about their age and thus gain access to content, which may be inappropriate and unintended for them. It is up to parents to properly supervise their children's online activities. Certain parental control protections are commercially available which can assist parents in supervising their children's online activities such as computer hardware, software, and filtering services which can be used to block a child's access to websites such as Stickam.com. You can find tools that will assist you in supervising your children's online activities by clicking here.
Stickam Entertainer FAQ
Q
1. How do I get an Entertainer account?
A
Once you are signed into your Stickam account simply click “My Page” then click “Edit Profile”. Under the “My Stickam Account” tab you have the option to change your profile category from Social to an Entertainer Account. Once you are an Entertainer you will have the ability to upload a profile banner.
Q
2. How will people know when I am "live"?
A
Users can subscribe to your show. Once they subscribe, they will receive an email or instant message every time you ‘Go Live’. They can even choose to be notified by phone via text message. You can adjust your subscription settings in the Edit Preferences section.
Q
3. How can I get featured on the Stickam Front Page or Shows page?
A
The best way to get featured on the Shows page or Stickam’s front page is to fill out your calendar to let us know when you will be live, and make sure to record and archive some of your live shows or clips on your profile. You can also contact us at showtime@stickam.com to let us know about your upcoming shows or events.
Q
4. How can I get listed in the Stickam stream guide?
A
Getting your show listed on our stream guide is easy. All you have to do is fill out the calendar located on your My Page. Be sure to enter the time, date, and description of your next live Stickam show or event, and check the “request to be featured” box on the calendar entry.
Q
5. I am an Entertainer and I can’t upload a profile picture. Why not?
A
As a Stickam Entertainer your profile picture should serve as a representative banner for yourself, your band, or for your themed show. Try to upload a profile image that includes some text, title card or symbol that will give viewers an idea about the content of your show